Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced.
If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. for it to be covered by the product guarantee you have to fill out and returned the guarantee card that comes with each product or fill it out online.
If a product does not withstand normal use within one year they will repair or replace the item free of charge.
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